SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-25 Business days |
| Canada, Europe |
10-25 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-25 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes,on most orders you will receive an email once your order ships that contains your tracking information if available. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- if the product has turned up Damaged or Faulty . Item Must be returned Unused and at the your expense for checking prior to Refund.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopenze (i.e. not cleared by customs, delayed by a natural disaster/pandemic).
- Other exceptional circumstances outside the control of https://shopenze.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very very very fast shipping. I bought 6.11-took from picpoint 18.11 in Novosibirsk!! Swimsuit is the best! Quality is super. Sewn well. Sits perfectly, does not pull anywhere. Even if you scored extra 10 kg will sit well. Even if you have a baby bust, the swimsuit will decorate your shapes. Take it, you will not regret it
It came super fast and I loved it, the quality is too good, and I was afraid in size but it fits perfect.
Swimsuit just class!!! Quality at altitude, no smells, no protruding threads are noticed. Omsk arrived in 2 weeks with tracking. I recommend the store, everything is executed by 10 points. The only thing i would take on the size 48-50 xl, took 2 xl-a little loose, i would like to pull the abdomen. On the weekend definitely in the pool!!!!
Excellent swimsuit, excellent quality. Usually wear top s, bottom m. Took as a result m. guessed with the size of the parameters og-85, ot-64, ob-90 ideally sat down, back-to-back, would be less-would not fit. Throughout the front there is a lining, on the panties a protective sticker, on the chest inserts thin foam rubber, you can pull out. The fabric is pleasant to the body. Swimsuit is just a bomb. Delivery is very fast.
quickest deliver by aliexpress store! came to Canada in 10 business days. lovely fit. true to size. good quality. ordered medium for usa size 4. fits perfect.
Exactly as in the photo. Beautiful size me a little compresses if you wear xs-s better with take m. Came later.
I love it! I asked for size s and it suits me. I should have picked a size higher. Still the suit is very well done. He's got glasses and he looks great!
Girls ordered a swimsuit came very quickly, the quality is excellent. Huge thanks to the store i recommend.
Just like the pictures. The store adviced the right size. Size L for bust 84cm, waist 75cm and hips 93cm with 164cm height. Not tight, comfortably loose. The bottom part is really wide and covers all the butt which is good for teenagers and older ladies.
Swimsuit is great! Beautiful and sewn well. Does not shine through. There are plug-in cups neat. If desired, they can be removed. But with the size lost, reviews read. On its parameters 88-70-91 (height 164) took the size of m. When i put on, the swimsuit cracked at the seams (holes like not formed). All seams press and cut into the skin, not very comfortable. Especially in the shoulders and on the back. Therefore, girls with my parameters advise the size l. Delivery to samara region-3 weeks. Track tracked.