SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-25 Business days |
| Canada, Europe |
10-25 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-25 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes,on most orders you will receive an email once your order ships that contains your tracking information if available. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- if the product has turned up Damaged or Faulty . Item Must be returned Unused and at the your expense for checking prior to Refund.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopenze (i.e. not cleared by customs, delayed by a natural disaster/pandemic).
- Other exceptional circumstances outside the control of https://shopenze.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cool swimsuit.
Dress beautiful, all comply with the description, fast shipping and delivery girth 90 cm I wear corsage 75B.
On the size 40-42 approached S, delivery three weeks to Krasnoyarsk. Swimsuit Super, the description corresponds, very satisfied. Thank you.
Pantalon in Spain 36 Waist 74 Esp bra: 90 B Below chest 71 CHEST 89 Lovely color, good quality. Very happy with the purchase. Fully recommended Size 90 B cup
I ordered two sizes, myself and a friend, M with a marriage got me (, the claim wrote no answer yet (((. L excellent quality.
In 3 weeks in cheboksary, tracked, picked up at the post office. At 84/74/86, 75 v, ska perfectly approached. There are no defects. The only feeling of panties as a single vacation, hilly some little ones, it is much better not to pull for them. But in appearance everything is gorgeous. The fabric is double, the protective sticker is available. Took for 600 rubles. I will wear :)
The delivery was not long, the package is standard for swimsuits, in a zip-package. Hygienic sticker available. The fabric from which this bikini is sewn, the most suitable for water and solar procedures-stretches perfectly, does not shine through, sits well on the figure, if necessary. But actually landing here is a problem-free completely. The swimsuit is additionally duplicated by another layer of fabric throughout the swimsuit completely. The size range is standard and not small. On my top 83 and bottom 93 i chose the usual sku, i did not feel difficulties with the landing. Sewing quality is good! Swimsuit looks very original! It is bright, with cute flounces and unusual prisborki. All this together looks spectacular and on the sea coast is very relevant.)) I'm happy.
Such a rich shade i have not yet met Very unusual looks! Finishing was fast She took no more than 2 weeks Swimsuit came in postal package plus zip package When unpacking the unpleasant smell was not On my parameters 88-65-90 i chose m Sat swimsuit in size The bodice on the back is tied and the size can easily be adjusted to yourself The top is decorated with a very beautiful ruche Cups are pretty tough, with moderate push up Chest hold perfectly Panties medium fit, very beautiful and comfortable Boca decorates ruche Quality very much i liked The lines are ideal, protruding threads were not This is one of my best swimsuits To buy strongly recommend
Swimsuit super. Arrived just after 2 weeks. Tracked throughout the delivery. The quality is excellent. The size is the same. I ordered s, i also wear s. The size of 75b sat well and keeps, does not fall off. I recommend!
Awesome swimsuit! Went to omsk for 18 days, long doubted blue or green to take, the colors are very bright and beautiful. Looks advantageous and expensive! I hope after the sea will not fall apart. There is a small push up, on the parameters 83-65-90 took s, came up well, a little more in the chest, but not critical. I did not communicate with the store, but i am very happy, i will advise everyone)))