SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-25 Business days |
| Canada, Europe |
10-25 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-25 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes,on most orders you will receive an email once your order ships that contains your tracking information if available. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- if the product has turned up Damaged or Faulty . Item Must be returned Unused and at the your expense for checking prior to Refund.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopenze (i.e. not cleared by customs, delayed by a natural disaster/pandemic).
- Other exceptional circumstances outside the control of https://shopenze.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super yak in the photo, other elastichniy, priemniy on the dotik
Ordered 23.03, took 10.04 at the post office. The top is packed separately from the panties. As a gift put 2 red threads. The quality is excellent, the size m approached me. Cups removed, without them it is more convenient. The color is beautiful, powdery, I recommend
Quality is super, delivered to Ukraine in 12 days, this is a record, my parameters are 89/71/94, took the size of L, everything came up, and the store a separate a Special
All seams are even. Delivery to Podolsk 2 weeks. This is the best underwear! For its price it's just 100000/10!!!
Nice kit. The topic is pleasant. Sits perfectly. Cups can be pulled at will. I ordered the size m. My height is 165, weight is 46-47. Tags that can see in the photo, unfortunately, after the first wash, they were rubbed. But it is not critical, as they are still inside. To the Krasnoyarsk territory, G, Achinsk the parcel reached 20 days, which is sooo fast for us! To buy I recommend!
The goods arrived quickly! I ordered L, very much even free on me! I was satisfied! I will still order
Simple unrealistic kit I will lock up in an inseam ring, the parameter is 94-78-100 rosemir L
The quality is excellent, the size approached, the body is very nice material. But the only negative is that the cups are very translucent
Chic, quality kit! Nothing sticks out anywhere, the material is pleasant!
Good quality. Very comfortable, so happy with this purchase!
I came for 15 days on NP. Sewn everything is chic. On the parameters 83-64-92 the size of M sat perfectly. The color is nice. Liners paralon in the bodice are a little incomprehensible, I think I will change them, but without them I think it will be excellent to hold the chest. I will take in other colors.
Заказ был отправлен очень быстро, пришло так же) качество понравилось, нитки не торчат, всё аккуратно) не смотря на то, что оба комплекта М, чёрный лиф чуть меньше бежевого, но это не критично, он нигде не жмёт, сидит так же отлично. Буду заказывать ещё))
Excellent kit, quickly came, it stretches well, at 93-64-93 sat perfectly. I pulled out the lining, because they were translucent. The color is beautiful. The fabric is pleasant, but not cotton
Shvidka delivery through the city, Super security, Duge priemniy to Thil, pinned rosemir L on the car! Cups Duge зручні, legend without push-APU, panties Z visokoyu poskoyu, Duzhe pyudecruluyut talu!
Everything is super. Size M ordered on its Xs. Height 171. 86 -62- 89
This is my third set, madly satisfied with the goods. Everything is qualitatively stitched, no thread sticks out. After washing, the goods are not covered with pellets, the appearance does not lose. On my size XC, the size of the store m sits well!) cups get. Super comfortable. Goods to Kiev reached in 2 weeks
Ordered on December 2 22 received at a new mail. Quality is super, it stretches well. The size of everything clearly corresponds. I will order in other colors, my wife is very pleased. (this is her defile and feedback)
Cool material, all packed in films, thank you for free
The order made 11.11 received 30.11 in Kharkov via mist Express. Linen is qualitatively sewn and very successful model. Material is not natural-Long will keep the look of it plus, but cotton panties are much more pleasant to wear, these often I will not dress, not very comfortable. If I buy more, then only top. Very cool color, successfully emphasizes the color of the skin and does not make it pale-it's important. In general, if you are not confused by the above shortcomings, I recommend to buy!
Ce hiring kit z tych, shcho I kupuvala on Ali. Moe параметри-84-74-94, viewer 168. Warehouse: 88% nylon, 12% spandex. Bra Mav in the collection of cups, Yaki easily витягаються (in the photo without them). Set of bilizni beautiful and forsaken, I recommend definitely! This is the best set I have bought on Ali. My parameters are 84-74-94, height 168. Compound: 88% nylon, 12% spandex. The bra had cups that are easy to pull out (pictured without them). The underwear set is supplier beautiful and simple, I definitely recommend it!
Fast delivery, super quality, very comfortable underwear, straight love!) my size on the parameters: 85-62-92 perfectly sat, if there were not thong then the panties of David would, and so everything is fine!) Delivery to new mail took about 2 weeks
Very good top inserts can be removed, seamless, does not press anywhere, very comfortable. On my parameters 86-70-110 took the size m, came up perfectly.
Ran promptly, delivered by Duge schvidko. Nabir's got a little bit on rosemir. Sewn is not acurate. 5 zirochok per shvidka delivery
Before that I ordered from another store just top and I liked it so much, that I decided to order a set with panties. The quality is excellent, having worn the top year it is in excellent condition (on one little stretched straps), the seams are good, the threads do not stick out, the fabric is pleasant, the size is not small
Mega Cool set, fits perfectly. Color corresponds picture for 100%. Similar set kupowałam in Poland 3 times drożej. Fast delivery, zamówiłam 11.11 and 01.12 doręczył Mailer Courier under the door. Recommend
Stunning quality kit. High panties, pleasant to the body fabric. Threads do not stick out anywhere. I have no words. Super. The store put in a gift socks and 2 bracelets. Nice, few people do that. Definitely recommend. The size is twitching.
The goods arrived in 2 weeks in Poland. The quality is very good. Made linen neatly, the fabric is very pleasant. On the European 80b I took L, the size approached perfectly
Delivery in 14 days, good quality! Perfectly fit the size. Recommend!
Came unexpectedly fast, L at 94-83-102 just right, m would be even stretched on the sides, the fabric is very soft and pleasant to touch.
Super fast delivery, after 12 days already was U me recommend. Product consistent with the description and pictures
Suuper!! In Lviv came weeks for 2-3. Although it's synthetic, but on the touch and to the body is very pleasant. My size is S-XS, here took M. K. He is the smallest here, and the village is cool! The seams are sooo neat! The color is very nice. So dull olive. I definitely want a couple more of these. Very strange, just what I was looking for for every day (so that without bones and heaps of paralon, but I kept the form)) let's see what will happen to him after the cut.
Set for your money is just super, I advise. Came to Ukraine in about 3-4 weeks. The size corresponds to what I wear in life. Took M. In the top there are cups that can be stretched. Well holds shapes and perfectly sits on the body. I will order more
Very nice and pleasant feel material. Wzięłam M and quite well lies (under bust I 90 cm, under bust 73 cm, under hips 87 cm). Bowl Stringer in bra are a little small for bust this size (maybe L by was odpowiedniejsze) and by this odznaczają under the material, but they can be take out. Material is double layer, so nothing to too much then not odznacza. The only flaw is none adjustable strapless, though for me are did appropriate length, are quite flexible. I think zamówię more from this store. Recommend.
Nice kit! Pleasant fabric, very beautiful color. Description matches. Fast delivery to new mail (about 2 weeks). On the parameters of the bust 75 C-D it is necessary to take L, not less (there are inserts; the top is suitable without them, with them-small). I did not communicate with the store.
The set is good, only strongly sticks the wool to it and the lining is old