SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-25 Business days |
Canada, Europe |
10-25 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-25 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes,on most orders you will receive an email once your order ships that contains your tracking information if available. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- if the product has turned up Damaged or Faulty . Item Must be returned Unused and at the your expense for checking prior to Refund.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopenze (i.e. not cleared by customs, delayed by a natural disaster/pandemic).
- Other exceptional circumstances outside the control of https://shopenze.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you, everything has come!
The product arrived earlier than expected. It's excellent quality and exactly as described. I love the material and it fits perfectly. I love the packaging too. I'm satisfied with my purchase. Will definitely buy again.
I am so happy about the quality!! Top quality I have all 4 the colors and Ben top fan of this product only the pink looks more to red to go but for the rest super satisfied I have size medium taken fits perfectly!
The fabric is good, pleasant to the touch, stretches. Color as picture.
Very cool suit, S at 85-63-87 sat perfectly. Stretches well. Thank you very much to the store.
I measured 1.70 cm weight 57kg I chose s. shape very good body, fabric is elastic and safe. The feeling on the skin is very nice. I recommend it
The color is chic, at its size 44 ordered M, the whole village is good, but Rashik could be S, it is free and stretches very much, the elastic band from below is not dense, does not bulge, but I would like to be denser, in training has not tried, leggings are high, hides the stomach, the fabric is soft pleasant to the body, On the quality I will not say that straight Wow, I do not have the first such set, there is a cloth denser much from other stores, but in general a good set, does not shine through everything normally. Ordered because of the color is very beautiful)
Best buy on ali. i am very satisfied with both quality and color. The quality is dense, soft, elastic. Even on my high The height of 180 came up long losin. In the jacket, the hands are short, but these are all trifles. Thank you!!!
Very cool, quality! On the growth of 161 is not short, the size of s 85-63-90 is just right, it still stretches. Very good elastic band at losin, inspires confidence, delivery is fast enough
I love it, the fabric is good quality (stretch and fit your body) i asked for a size m, i recommend the article