SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-25 Business days |
Canada, Europe |
10-25 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-25 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes,on most orders you will receive an email once your order ships that contains your tracking information if available. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- if the product has turned up Damaged or Faulty . Item Must be returned Unused and at the your expense for checking prior to Refund.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopenze (i.e. not cleared by customs, delayed by a natural disaster/pandemic).
- Other exceptional circumstances outside the control of https://shopenze.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good. Beautiful and quality. Very fast shipping.
Super recommend. 34 days calendar for Maranhão.
received just in 9 days good quality we can also see msgs notification can read msgs as well we can not response call or msgs from watch its just for notifications
THE product arrived all in order, come without a problem and very well packed, super recommend this store!
Excellent store, arrived in 16 days after sending product, total 20 days, recommend, got everything right and well packed
Very good product. Took 22 days to arrive in my house. Maranhão-Brasil
As described. Very Well packed. Wonderful. Connected successfully with iPhone 8 iOS 12. While swimming the water manipulates touch and can reset the watch, should have option to lock the watch.
Excellent watch, great workmanship, it is beautiful, everything works perfectly. Tested all functions, not lose anything compared with my Garmin. Top store, very fast and did not pay postal order and no other tax rate. I Am very satisfied.
Well packed. Fast and efficient delivery. Congratulations to store.
Very nice smart watch. Een using it for 2 days now. Charged the battery fully on day 1 and today is the 2nd day of use and the battery is still high despite being connected to my phones Bluetooth whole day. Watch fits very well and all functions are working as expected. Looks great too.
Smartwatch is extremely beautiful, all well wrapped carefully, super light, matches well with any arm… And need to congratulate the fast delivery… Took only 25 days, or believed when arrived… Product Note 10, AliExpress note 1.00000000
It’s a nice wrist watch . Nice built quality.
THE product was delivered in 21 days very well packaged and without any defect. THE watch is like the description.
Smart watch very top, came very fast and very well packed and protected, now will use to see how the operation… More like just looks of it… Really is top! Recommend
Cool, gave right on my arm, for those who have thin arm and thinks will be giant will not.
The clock came not charged, charged used exactly one day, went to sleep woke up off, charging does not react and does not turn on, maybe it caught me such with marriage. Wrote about the problem to the store, there is no answer that i do not know yet, and so the clock corresponds to the description. How will some solution be written off.
quick delivery. product is good
Very good watch, tested the running, hiking, heartbeat marked without problems. Will see over time.
Watch is really really good...very easy to operate. Have 3 different faces. Notification alerts are good. Build quality is satisfying
Great product . go for it .