SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-25 Business days |
Canada, Europe |
10-25 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-25 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes,on most orders you will receive an email once your order ships that contains your tracking information if available. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- if the product has turned up Damaged or Faulty . Item Must be returned Unused and at the your expense for checking prior to Refund.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopenze (i.e. not cleared by customs, delayed by a natural disaster/pandemic).
- Other exceptional circumstances outside the control of https://shopenze.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Suits are good, quality at altitude, pulls the stomach, took the size in size
Long delivery but great product very very comfortable
Fully consistent with the description, the material is dense, and almost seamless kit. On the Measurement of 100-78-104 called the size L, nor where does not press)
The suit is great. Quality. Threads do not stick out. Stretches. Densely lick. The fabric does not shine through. Pleasant to the body. The color sent the chosen, the khaki looks very good, corresponds to the description. Size M perfectly fit my S. you can buy and s, but the leggings would be very tight. If the wide shoulders and chest up to 2 sizes, it is better to take S, otherwise the top will be wide. Delivery to Moscow region 20 days, parcel fully tracked. Thank you.
Thank you very much, I like it) it remains to wait for the crop top with long sleeves-and a full set) comfortable, beautiful and nothing superfluous) very pleasant to the body fabric. The color is optimal-with any crosscuts and gloves) Super!
At the opening of the package was the smell of paint, or some plastic, but it disappeared in an hour. The quality of the kit is excellent, for shopenze, 10 points out of 10. the size of the kit m on the parameters 90/62/92 height 164.
Excellent quality, I did not even expect. The village is all just perfect, the top perfectly holds any size. The bottom is also comfortable to wear even in everyday life.
The costume is very cool, ordered s for size 40, came up perfectly! Leggings sit in the skirt, you need underwear without seams, the material is thin, but dense! Reached Moscow for a month, but there were new year holidays! I'm delighted
On the second attempt, they found my parcel in the post office. Suit Super! Tomorrow I will run it in the hall) very nice material. But with the size of course I missed. I ordered L. I thought that I'm not so slim as girls in reviews, then it is necessary to take a larger size. You could order m by the eyes. My parameters are 170 89-64-99. Under the chest girth of 72 cm. Strap in the widest place 57 cm. Weight at the time of the photo 60 kg! The suit does not fit in the waist tightly. There is a place, it is not a question of any tightening (I hope he will not slip off me. I will add a review after the hall. Measure on black underwear. You can see it or not. In the chest is also too big. Especially noticeable in the underarm area. But in general, I'm happy. After the local new year I will order size M, different color.
Excellent suit, beige, stretches well, 170 cm from 90 leggings long enough and comfortable, belly pull, but not too, on the OG 98 top sat, chest supports enough for yoga and running, not for active jumps