SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location	*Estimated Shipping Time
United States	10-25 Business days
Canada, Europe	10-25 Business days
Australia, New Zealand	10-30 Business days
Central & South America	15-30 Business days
Asia	10-25 Business days
Africa	15-45 Business days

*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes,on most orders you will receive an email once your order ships that contains your tracking information if available. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
if the product has turned up Damaged or Faulty . Item Must be returned Unused and at the your expense for checking prior to Refund.

We do not issue the refund if:

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Shopenze (i.e. not cleared by customs, delayed by a natural disaster/pandemic).
Other exceptional circumstances outside the control of https://shopenze.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

Customer

17 Nov 2019

Verified Purchase

The pump is good, in fact checked, looks very dignified and expensive. And in combination with a gauge-just an indispensable thing. Delivery 2 days at the height of the sale 11.11-there is nothing to add-just above all praise. The store can be safely recommended.

A***r

13 Nov 2019

After three days brought the courier) mos., OBL ..

K***k

25 Oct 2019

I walked very well for a very long time, the packaging at the height of even the box did not crumple, inside the game and took for the balls, but the lace to buy and for the bike will be perfect.

N***r

The store just handsome asked to change the address to Crimean and he without problems changed thanks to this the parcel came very quickly. The compact metal quality pump is expensive but the quality is respectively better than cheap plastic.

O***k

10 Oct 2019

The pump is good, small, compact, good in use.

A***v

17 Sep 2019

Corresponds to the photo and description, blows and inflates suspiciously quickly))) but the wheel unambiguously pumped))))

S***n

27 Aug 2019

Thanks to the store for the fast design and send the pump. The order was made on august 10, and on august 28 received it at the post of gorno-altaisk. Very quickly arrived. Track tracked all the way. Packaging is excellent. Even the box did not crumple. The pump looks cool. The pump is made of aluminum. Pleasant to the touch. There is a hose, although not very large, but still more convenient than a pump without a hose. Has the right part for the pump is a pressure gauge and a reliable attachment of the pump to the bike. In general, i liked the pump. I do not regret the money spent on him. I recommend the seller and the product. Definitely him 5 stars.